Academic programme

Diploma in Customer Service Management

A customer service management diploma covering service operations, communication, complaint handling, service quality, CRM, team supervision, and improvement planning.

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Qualifications

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Diploma

Diploma in Customer Service Management

Diploma preparation for customer service officers, front desk supervisors, call centre staff, and client experience coordinators.

Duration: 12 months

Award Upon Completion: Diploma - Diploma in Customer Service Management

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This qualification is available in the academic catalogue and will show its courses once published.